Troubleshooting / Common Issues

Having trouble using the Decision Maker Tool? Here are the most common issues and quick fixes.

1. ⚠️ The wheel is not spinning
Try the following:
  • Refresh the page (Ctrl + F5).
  • Ensure JavaScript is enabled.
  • Close and reopen the browser.
  • Try another browser such as Chrome or Edge.
2. 🔄 Results not updating after spinning
This happens when the wheel animation hasn’t fully stopped.
Solution: Wait for the wheel to stop completely before spinning again.
3. 📝 Custom options not loading from file
Ensure:
  • Your import file is a .txt or .json file.
  • Each option is placed on a new line.
  • No special characters are breaking JSON formatting.
4. 💾 Cannot save or download history
Check the following:
  • Your browser allows file downloads.
  • You are not in incognito mode (may block downloads).
  • No browser extension is blocking download actions.
5. 📱 Wheel size incorrect or cut off on mobile
Try these:
  • Rotate phone to landscape mode.
  • Zoom out if zoomed in.
  • Refresh the page.
  • Close background apps to free memory for animation.
6. 🛑 Buttons such as Spin, Load, Save, Clear not working
Likely script interference. Try:
  • Disable ad-blocker or script-blocking extensions.
  • Try in incognito mode.
  • Ensure JavaScript is enabled in browser settings.
7. 📁 Load file showing error or not restoring options
Make sure:
  • The file was exported from this tool.
  • It follows correct JSON format.
  • No manual editing corrupted the structure.
8. 📬 How can I contact support?
You can reach us anytime at support@thewheelofname.com .
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